Ontario Food Handler Certification Practice Exam

How should food handlers respond to a customer's food allergy request?

1. Ignore it if it seems exaggerated

2. Take it seriously and ensure the food is free of allergens

3. Advise the customer to try at their own risk

4. Provide them with a list of all ingredients used

The correct answer is: Take it seriously and ensure the food is free of allergens

Taking a customer's food allergy request seriously is essential in ensuring their safety and well-being. Food handlers have a responsibility to accommodate individuals with food allergies since even trace amounts of allergens can trigger severe reactions. By ensuring that the food is free of allergens, food handlers demonstrate an understanding of the serious nature of food allergies and adhere to food safety regulations. Moreover, properly handling food allergies can help build trust with customers, as they feel valued and understood when their health concerns are acknowledged. This proactive approach not only helps prevent potentially dangerous situations but also promotes a positive dining experience. It is crucial to have clear communication with the customer regarding what modifications can be made and what safety measures are in place to avoid cross-contamination. Recognizing the importance of food allergy requests contributes to a higher standard of food safety practices in the establishment.